How do I find the value of my ring?
Simply view This Page and enter the code notated on the label included with your ring in your prize pouch for an instant appraisal!
What orders qualify for free shipping?
If your order total is $55.00 or more, after the application of any discount code, shipping for your order is free.
What company is used for shipping orders?
Orders are shipped via USPS and Fed Ex depending upon the size of the order. Your tracking number will be emailed to the email that you place on file once the order has been shipped.
What form of payments are accepted?
We accept Visa, MasterCard, Discover and Paypal.
How can I add a discount on my order?
If you received a discount code from the Bellacandles, you can enter this code at the check out page. However, if you are receiving a free gift with your order, you will not be able to enter a discount code.
Why does my order show an old address?
If you are paying through PayPal, be sure that your shipping address is current and correct. In certain instances, PayPal retains outdated addresses.
Where do we ship?
We ship within the continental US, US territories, Alaska and Hawaii. We ship to P.O. boxes and APO.FPO/DPO addresses.
When will my order ship?
Your order will be shipped from our warehouse within seven (7) business days following order confirmation.
How can I track my package?
Once your order has been shipped, you will receive an email with the tracking number. Simply go to www.usps.com or www.fedex.com and track your package. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your "shipping address". If USPS or Fed Ex reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package. The customer care number for Fed Ex is 1-800-463-3339 and the customer care number for USPS is 1-800-275-8777.
Will I be charged sales tax?
Current law requires us to collect sales or other applicable taxes, based on the order’s “shipped to” address. Bella Candles follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate and is labeled accordingly.
How should I care for my candle?
Keep the wick trimmed to about 1/4 inch to prevent your candle from smoking and burn your candle for no more than 3 to 4 hours per lighting. You should never burn your candle while you are sleeping or leave it unattended. Nor should your candle be left in places that are in close proximity to children or pets. Use a flat heat resistant surface for your candle to prevent damage. Allow your candle to cool completely before moving it.
What is your return policy?
Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase. Please be prepared to send photographs of damages.
Due to the nature of our products, all sales are final. We will replace items damaged during shipping when possible. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.